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Customer Access and Reports
As a fleet management company, the most
important convenience factor is the
provision of immediate feedback on
operational enquiries; report generation and
requests from our customers.
Our customer portal, Qnet can be accessed
via our website with secure login and
password securities. This tool provides our
diverse customer base with information that
is both convenient and user friendly and
totally available online. Hence we are able
to offer our customers immediate feedback on
operational enquiries and requests and
access to accurate and relevant management
information on a continuous basis. EFM uses
Qnet primarily to manage all interactions
with our customers and to ensure a level of
service that is not available through any
other service provider. EFM has bought and
developed an effective Customer Relationship
Management System. The EFM CRM system has
taken three years to implement and
integrates seamlessly with our online
customer portal, Qnet. EFM, as one of the
leading fleet management service providers
in South Africa has and will continue to
invest significantly in technology, support
systems and customer interface tools.
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